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We're here to help

Using Our Website

How do I find a store?

Use our store locator to find your nearest Jurlique store. Simply click on the FIND A STORE  button on the top right hand corner of the site or on the product page and then enter your country, city or postcode and the distance in order to see stores near you. Either click on the store symbol on the map to bring up the store details or click on the SHOW ON MAP link in the individual store card details under the main map to give you a map view of your selected store.

If you need any further help, contact Customer Care weekdays from 9am – 6pm.


Can I buy online?

This site is currently non-transactional meaning you can view all the product details online but you have to go into store to purchase. This is why we’ve put the FIND A STORE button on all products so you can easily see which store is closest to you.

If you need any further help, contact Customer Care weekdays from 9am – 6pm.


I'm having trouble using the website?

Please get in touch with us. We'll be happy to help you fix any problems that you’re having.

Returns and Exchanges

How do I return an order I’ve purchased in store?

Please contact Customer Care team via email or phone and we will explain the process to you.



Can I get in touch with a real person?

Of course! You can call our Customer Care team on +852 2408 9797 weekdays from 9am – 6pm. We look forward to hearing from you.

Can't find what you're looking for? Contact Customer Care